OBJECTIVE

Highly effective management and supervisory professional with more than 15 years of experience in diverse environments, seeking customer service management position.

QUALIFICATION HIGHLIGHTS

• Team leader with strong supervisory, relationship management, communication, multi-tasking skills and proven fundraising abilities.
• Expertise in office management, customer service, marketing, human resources, and accounting.
• Remain responsible for management, hiring, scheduling, and discipline of personnel.
• Process data and prepare monthly statements, budgets, and daily transaction reconciliation.
• Represent company and client interests in planning and organizing meetings and fundraising.
• Consult with vendors and team members to ensure events remain on schedule and within budget.
• Design and implement sales and marketing plans for regional and local markets.
• Maintain sole responsibility for design and distribution of advertising brochures materials.
• Provide individualized training for new hires and departmental transfers.
• Employ active listening skills to determine client’s desires in order to ensure client satisfaction.
• Create loyalty and return business through excellent CRM practices.

EXPERIENCE

REAL ESTATE COMPANY
Office Manager, 2005 - present

• Supervise daily office operations assuring optimum cost controls and maximizing productivity.
• Develop and implement policies and procedures to maintain and administer all systems.
• Build and foster business relations with suppliers and vendor representatives.
• Recruit, interview, hire, and train assistants.
• Effectively manage marketing and advertising activities, as well as accounts payable, accounts receivable, and payroll processing.

COUNTRY CLUB
Assistant Office Manager, 1999 - 2005

• Provided executive assistance to General Manager in charge of daily operations.
• Liaised between members and Board of Governors, interacting with membership chair to maintain all aspects of membership, processing and documenting membership applications.
• Built and maintained business relations with members, employees, and guests.
• Developed and coordinated in relation to completion of financial statements, vendor payment files, and payroll.
• Handled member grievances in a manner that assured satisfactory resolution.

EDUCATION

1992 Orlando Academy Orlando, FL - Esthetics

COMPUTER SKILLS

MS Word, Access, Outlook, Excel, MLS, One-Write, QuickBooks, Internet