Interview QuestionsStress Question Sample Answer
"As a customer service representative, I regularly deal with complaints from clients. Some are mildly upset while others can get very mad on the phone. I have since learned that showing empathy helps defuse a tense situation. Aside from that, I also learned that no client will be happy with everything, even if his or her overall experience is positive."
Stress Question Tips
- This question aims to see your accountability and professional character. So show a certain situation or habit that caused you a problem that you finally managed to overcome.
- You could also relate a situation wherein you responded positively and professionally to a harsh or unreasonable criticism of your work.
