OBJECTIVE

A detail-oriented, outgoing professional with exceptional communication and time management skills seeking Event Coordination or Travel Consulting / Travel Agent position.

QUALIFICATION HIGHLIGHTS

Travel Administration

• Collect payment for transportation and accommodations from customer.
• Determine destination, mode of transportation, travel dates, financial considerations, and accommodations.
• Compute costs of travel and accommodations and present quotes to customers.
• Book transportation and hotel reservations, using computer terminal or telephone.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives.
• Manage ongoing travel needs for multiple executives from various world-class organizations.

Event Planning

• Determine objectives and requirements for events such as meetings, conferences, and fundraisers.
• Ensure compliance with applicable regulations, satisfaction of participants, and resolution of problems that arise.
• Utilize knowledge of program planning and development to create agendas and budgets for services that meet customer needs.
• Coordinate services, accommodations, facilities, catering, signage, displays, printing and event security.
• Arrange for audio-visual equipment, transportation, displays, and other event needs.
• Maintain records of event aspects, including financial details.
• Analyze metrics following event conclusion to identify areas for improvement. 

PROFESSIONAL EXPERIENCE

TRAVEL COMPANY
Travel Administrator, 2004 - 2008

• Booked travel reservations and created associated expense reports for multiple client accounts.
• Served as point of contact for customer inquiries related to ticket prices, no-show charges, and credit card reconciliation.
• Liaised between client groups, various airline departments, and hotel meeting specialists to coordinate travel and hospitality services for special events.

INTERNET TRAVEL COMPANY
Travel Administrator, 2001 - 2003

• Arranged relocation packages, maintained travel authorization database for cardholders and non-cardholder travel companions.
• Led implementation of Customer Service position for the high-profile company's Travel Division.

MAJOR CREDIT CARD TRAVEL
Travel Counselor, 1997-2001

• Arranged domestic and international travel for corporate and vacation packages for Platinum cardholders.
• Spearheaded and implemented employee recognition program that strengthened office morale.

EDUCATION

Community College - 1995/1996: Completed two years of coursework