OBJECTIVE

Qualified and experienced professional seeking a position where combined experience and education can be fully utilized.

QUALIFICATION HIGHLIGHTS

• Research and author white papers, web site content, marketing documents, press releases, and other technical documentation.
• Use exceptional customer service skills to interact with people of diverse backgrounds and professional levels. 
• Utilize extensive knowledge of English language to produce professional and technical materials for hard copy and online publication.
• Quickly and easily learn and master new software and applications.

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

GenX Software Development Company, Inc.
Writer/Consultant, 1/1999 - present

• Maintain responsibility for all facets of business operation, including purchasing, vendor relations, client services, advertising, bookkeeping, and sales and lead generation.
• Develop, author, and publish technical white papers, web site content, and prepare a variety of written documents.

ANIM Software Development Company, Inc.
Contractor, 2005-2006

• Learned and utilized 7 new, complex data processing systems that create background reports for employers, non-profit agencies, and other organizations.
• Wrote, edited, and submitted a number of end-user manuals, including two 75-page user guides, five 10-page user guides and several field update guides for national distribution.

Freelance Writer, 1979 - present

CERTIFICATIONS

Brainbench.com (an ISO-9001 accredited organization) Hold 21 certifications including: Certified Editor, 2002; Listening Skills (Master Level Certification); Office Management (Master Level Certification); MS Word 2000, MS Word 97, Written English, Business Writing, English Vocabulary, Interpersonal Communications, Networking Basics, Proofreading-Chicago Style, Visual Basic Fundamentals, Project Management, FrontPage 2000

EDUCATION

Bachelor of Information Technology - 8/2003 - American Intercontinental University
3.83 GPA - Dean’s List Recipient, every term

COMPUTER SKILLS (list is not all-inclusive)

OPERATING SYSTEMS: Windows 9x, 2000 Pro, XP, DOS 7.1,
SOFTWARE: MS Office Suite 2003, XP, 2000, 9x; Front Page 2000-2003, Project 2003, Visio 2003, Norton Utilities, various firewalls, applications, LynkSys Router Configuration Utility, SnagIt, Camtasia various web-based content management systems.
HARDWARE: sound cards, video cards, Ethernet cards, hard drives, CD-ROM/CDRW drives, SCSI adapters, printers, scanners, CPUs, hubs, routers, switches
LANGUAGES: HTML, SQL, SQL Plus, Visual Basic, .ASP, VBScript, JAVAscript