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Telemarketer Resume

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Sample Resume for Telemarketer

 

Chris Smith

123 Main Street • Hometown, MS 00000 • (123) 456-7890 • This e-mail address is being protected from spambots. You need JavaScript enabled to view it

OBJECTIVE

Telemarketer offering more than 2 years of progressive experience in world class financial and telemarketing call centers seeking position with company that maintains strong customer service focus.

QUALIFICATION HIGHLIGHTS

  • Maintain high standards and in-depth product knowledge through continuous training and high quality customer satisfaction goals.
  • Proven ability to build dynamic teams and foster highly productive workplace environment.
  • Proven ability to coordinate multiple projects and consistently meet deadlines.
  • Possess outstanding success in motivating, training, and retention of employees.
  • Strong telemarketing skills in both Business to Business and Business to Customer arenas.
  • Selected above peers to lead sales, marketing, and call center customer service team.

PROFESSIONAL EXPERIENCE

SALES TEAM LEADER, 2005-PRESENT
  • Train and monitor activities of more than 25 Telemarketing Sales representatives.
  • Prepare daily reports, participate in conference calls, and develop guidelines.
  • Broker and market services to help businesses run more efficiently, taking pride in ownership of assigned projects.
  • Served as only Team Leader within the company responsible for supervising & managing the floor.
  • Set and ensure team consistently met goals.
  • Developed Training Manuals & Scripts
TEAM LEADER, 2003-2005
  • Selected by Income Tax Company to lead personnel in helping families save money by investing.
CLOSER / TEAM LEADER, 2002-2003
  • Led team of 20 sales Telemarketing Agents for online credit card processing company.
  • Achieved 150% of expected revenue goals during first campaign.
SUPERVISOR / TEAM LEADER, 1999-2002
  • Led campaign for financial Institution providing Cash Advances to Small & Medium size Businesses across the US.
  • Maintained responsibility for daily operations and report preparation.
  • Trained and oversaw activities of 15 staff members, monitoring team and individual quality and performance levels.

EDUCATION AND TRAINING

Higher School Diploma
Certificate of Proficiency in Sales & Marketing Management: Institute of Marketing Management
AA in Accounting & Finance: Institute of Commercial Management
Computer Proficiency Certificate: National Productivity Competitiveness Council