OBJECTIVE

Qualified and experienced program director with background in business management, and day care and marriage counseling, seeking partnership or position in social services agency serving underprivileged populations.

QUALIFICATION HIGHLIGHTS

• Possess more than 15 years' experience
• Understand needs of non-profit and government organizations in managing high case-load with few resources
• Able to empathize with clients and develop trust relationships while remaining emotionally unattached to the situation
• Possess strengths in advertising and marketing, new business development, cost controls, customer service and operations
• Able to work with both adolescent and adult clientele
• Interact easily with people of diverse backgrounds, cultures, and age ranges
• Bi-lingual with proficiency in conversational and written English and Spanish
• Strong interpersonal relationship and written / verbal communications skills
• Maintain detailed accurate records of client meetings and interactions
• Employ leadership skills to create efficient, service-oriented workplace environment
• Direct activities related to personnel management, business administration, vendor/supplier relations, and accounting processes
• Maintain responsibility for profit and loss activities to ensure strong financial situation in private practice and corporate social service environments
• Hold Master's Certification in Listening Skills
• Trained in CPR and First Aid with current cards that expire in 2011

PERSONAL STRENGTHS

PROFESSIONAL EXPERIENCE

EDUCATION

COMPUTER SKILLS

Proficient in installation, configuration, and support of hardware, software and computer information Systems, Microsoft A+ Certification