OBJECTIVE

Detail oriented team player with excellent food service and customer service skills, seeking entry level position where experience can be fully utilized and is well rewarded.

QUALIFICATION HIGHLIGHTS

• Employ effective decision-making and proactive management skills to maintain efficiency and productivity
• Interact with people of diverse backgrounds, cultures, and professional levels to gather and compile information, disseminate needs, and provide information
• Understand need for organization and time constraints in order to maintain flow of food and patrons, increasing section turnover while maintaining highest level of customer service
• Take and deliver orders in accordance with company policies
• Quickly and easily learn new menus and pricing structures
• Act as team lead for wait staff, providing new hire training and orientation
• Serve as hostess and cashier, as necessary, or fill in for kitchen staff in emergency situations

PROFESSIONAL EXPERIENCE

• Prepare and distribute schedules for 24/7 restaurant
• Develop written policies and ensure compliance with shift duties
• Interview, hire, and train new wait staff, employing personnel policies that ensure lowest possible employee turnover
• Assign duty stations and ensure fair and equitable distribution of patrons by hostess (assuring no favoritism is used in seating of new customers)
• Inspect all tables and server stations for cleanliness and to see if fill-ups have been done
• Handle unexpected absences and call in replacements, when necessary to ensure proper customer service
• Provide training and re-training when new policies or procedures are implemented by management
• Select and train shift team leaders, delegating appropriate authority

EDUCATION

Associate of Arts Degree in Culinary Arts w/Business Administration Minor
4.0 GPA

COMPUTER SKILLS

Microsoft Windows Operating Systems and Office Suite
Proficient in use and operation of MS Word, Excel, PowerPoint, and Publisher
Internet research